Refund policy

Returns & Refunds Policy

At Uncle Joe’s Brand, we want you to receive exactly what you ordered and for it to show up the way it should.

Because most of our products are made to order specifically for you, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, or choosing the wrong color. Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we’ll work to make it right.

Please contact us within 30 days of receiving your order and include:

Your order number
A brief description of the problem
Clear photos showing the issue

Once we review the claim, eligible orders may receive a replacement or refund at no additional cost.

Please do not mail an item back unless we specifically instruct you to do so.

Wrong Size or Color

Because our apparel is produced on demand, we cannot offer returns, refunds, or exchanges when the correct item was produced and delivered but the wrong size or color was selected when ordering.

We strongly recommend checking the sizing information provided on the product page before purchasing.

If we sent you a size or color different from what you ordered, that is considered an incorrect item and we will make it right.

Change of Mind

We generally cannot accept returns or issue refunds simply because you changed your mind after receiving an order.

Each made-to-order product enters production specifically for the customer who purchased it.

Lost Packages

If your package appears to have been lost in transit, contact us as soon as possible.

Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

We will review the tracking information and determine the appropriate next step, which may include a replacement or refund when the shipment qualifies as lost.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may be required to have the order shipped again.

Please contact us immediately if you notice an address error after placing your order. We will make every reasonable effort to correct it before fulfillment begins, but changes cannot be guaranteed once an order has entered production or shipped.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, first check around the delivery location, with household members or neighbors, and with the shipping carrier.

A package marked as successfully delivered by the carrier may not qualify for a free replacement or refund.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase.

Processing times after a refund is issued may vary depending on your bank or payment provider.

Before Sending Anything Back

Please contact Uncle Joe’s Brand before attempting to return any merchandise.

Do not send merchandise directly to our fulfillment partner unless we have provided you with specific return instructions.

Unauthorized returns may not be eligible for a refund or replacement.

Contact Us

Questions or problems with an order?

Email us at:

andrew@unclejoesbrandllc.com

Please include your order number whenever possible so we can help you faster.

We reserve the right to review claims individually and to deny claims involving misuse, normal wear and tear, or circumstances outside the scope of this policy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.